Net Promoter Score…
Roger Martin in his HBr article The Innovation Catalysts mentions an interesting concept of Net Promoter score (NPS) that is being used by Intuit, a software development company. NPS gets calculated on...
View ArticleInnovativeness of Nations
Prof Saumitra Dutta of INSEAD speaks about his report on Global Innovation Index that measures innovativeness of 125 economies in an interview with Strategy+Business. The parameters used to come up...
View ArticleMeasuring Innovation
Paul Sloane in his article ‘How can you measure your Innovation? What are the best metrics?’ shares his thoughts on Innovation metrics. Basically you can track metrics at three stages : Input, Process...
View ArticleBalancing Innovation Rewards
There is enough literature on Incentivizing employees to be innovative. The often quoted examples of Google and 3M giving a percentage of work time to employees for their free will is also seen a...
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